The Upscope difference
1. One click from Olark
Beautifully integrates with Olark. Click "Screen share" next to any conversation and jump to their screen.
2. See the screen in seconds
See their screen in seconds without any of that downloading and installing nonsense regular screensharing requires.
3. Show them on their own screen
Highlight, scroll and click for them on their own screen. It's like sitting next to them and pointing where to click.
Simple problems with application forms cost thousands in revenue.
For example, a mistyped social security number will cause the form to not submit and often the user will not see the error message.
When the user complains on Olark, it can take the agent a long time to understand the problem, leaving both frustrated and often causing the prospect to leave for a competitor.
With Upscope, the agent clicks "Screen share" to instantly take a look at the page and spot the problem. They can then highlight the field on the user's screen and watch them fix the problem and complete the application.
A teacher does not understand, prior to a class, how to use an app that constructs and prints out their educational quiz.
They chat with the app provider to get guidance but they’re struggling to follow the multi-step written instructions required to complete the task.
The support agent clicks "Screen share" in Olark to go directly to the teacher's screen. They take control and navigate the app page by page until they’ve built the quiz as the teacher watches.
Most patients do not use appointment scheduling software very often so they don’t remember the user interface. They quite often need guidance and education each time they use the app.
Typing out instructions is frustrating for both the agent and the patient and you don't get to educate the user on the product.
The support agent clicks to see their screen, a box appears asking the user «Do you want to share your screen?» Once they’ve given permission, the agent clicks through and guides them through the calendar and forms required to schedule an appointment.
The agent is able to educate the user on the different features available and all actions are also recorded in the audit log.
The onboarding for a new user is key and you want them to reach that special ‘aha’ moment where they understand what the software does for them.
The user is lost during onboarding as they keep entering the wrong data into a critical search field. They’re asking the live chat agent to explain how to use it but only one small mistake is stopping them from understanding it themselves.
The support agent surprises them by taking a quick 5 second look at their screen and pings them with the advice they need: “Dave, a common error is with the search field, and it’s best to remove any double quotes or hyphens when entering text.”
Problem solved and it looks like magic.
Try Upscope free for 14 days!
Enjoy Upscope for 14 days with all its features and no limits on usage. Your trial will start when you install Upscope on your website.