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Upscope

Screen sharing Olark agents dream of

Seamlessly go from live chat to the user's screen. Say goodbye to installs. Remotely guide your users.

New customer Joe
New York City
https://your-website.com/
Your website
Support hero Jane
London
https://upscope.io/
Your website

One click from Olark

On Olark, click once and see their screen. No setup needed.

No downloads required

Nothing to download or install for the customer or the agent.

Co-browse together

Remotely guide your customers as if you were sitting next to them.

Explain your pricing and features as if you were sitting next to them.

Keep your leads engaged during Olark conversations by adding a visual element.

Walk them through your website and point out features, pricing and benefits while talking as if you were there.

With Upscope, screensharing is built into your website and instantly available for all your sales reps with nothing to setup.

Sit next to your customers and show them your product.

Highlight where to click, and if they don't understand then click for them.

One click from Olark and see their screen in seconds. From there, navigate your website with them.

Provide them with an immersive and effortless learning experience.

Never ask “Do you see any errors?” again.

Give your agents sight. With one click from Olark, you can see their browser and pinpoint the problem without asking them questions.

From there, surprise them by showing them the solution with an engaging visual experience.

Reduce support resolution time, get more positive feedback and reduce frustration for both your agent and customer.

65 %
reduction in time to convert new customers to new products.
19 %
increase in first call resolution with co-browsing.
4 times
more positive customer mentions within social media channels.
10 %
reduction in future support calls when using co-browsing.

Cobrowsing
vs Screen sharing

Upscope’s co-browsing is set purely within your browser, meaning that it is safer for you and your customers. With nothing to download, it gives your customers an effortless experience.

Upscope Others
No downloads required Yes No
Highlight the user's screen Yes No
Control the browser for the user Yes No
Securely limited to the browser Yes No
See the entire screen No Yes
One click from Olark Yes No
Upscope enables us to provide an immersive educational experience at a moment's notice.
— Alex Calvert, Director of Accounts at NurseGrid