“Screen sharing is a critical tool in Sungage’s quest to provide remarkable customer service. We were able to install and configure Upscope in just a few minutes. It is fully integrated with our existing Olark and our support team and customers were using it happily on day one, with zero training. Speaking of remarkable service, the folks at Upscope have answered our questions and even fixed bugs in minutes, not hours or days. We love it!”
“Our clients are surprised that support can be done in such an effective way taking privacy and security into account.
“The benefits Rodeo has from using Uscope:
- “Customers don't need to install unknown/unwanted tools to share their screens.
- “Support agents don't have access to customer data.
- “No need to build and maintain internal tools for support.
- “Fast assistance with one click through Intercom chat.
“Upscope is a must have if you want to give secure and immediate support.”
“Upscope was easily the biggest quality of life improvement in my support work. Because of it I longer have to rely on my guesswork or my customer's technicall skill.
“Since installing it, identifying the problem has become an ease so I can focus on the important stuff—solving customer's problems.”
“Upscope has become an integral part of how we interact with our customers during onboarding and support calls.
“We use it on a daily basis and I can't imagine doing this work without it! Our customers have various levels of technology expertise and we love the way Upscope empowers us to easily guide them through the steps necessary to get started with Occasion or to resolve an issue.
“We consider Upscope a great investment - it eliminates guesswork, allows us to keep our customers happy, and saves us lots of time in the process!”
We create workflow software for creative departments in the film industry and Upscope has been a game changer for our support team. Everything is time sensitive in the film industry so getting our users answers quickly and accurately is imperative. The user experience is simple and easy so it makes screen sharing accessible to even our least tech-savvy users. We look forward to continuing to use Upscope to better assist our users!”
“Upscopes helps us directly support our customers the fastest way possible. By integrating directly into Intercom, if a customer starts a conversation we are able to see their screen within seconds!
“Our users love this kind of interaction and it makes our entire support experience another killer feature of our product and our brand. We love Upscope and can't wait to see how we can continue to push live support to the next level.”
“The main reason we decided to use Upscope was because of the simplicity in connecting with a user's account and quickly troubleshoot. We use it on occasion for training and guiding people through our app, but mostly have found the most value out of getting visibility into what a customer is seeing on their end after they've reported an issue. So much easier and more time efficient than trying to get them to send us screenshots!”
“Upscope not only enhances our User Success team's capabilities with Intercom, but improves the experience for customers using our platform. With Upscope, we're able to dive directly into the current experience of any platform user to easily identify browser or hardware inconsistencies when troubleshooting.
“Additionally, the ability to educate a user on unfamiliar functionality using the spotlight tool has been incredibly beneficial in saving time typically spent writing out lengthy explanations, and instead enabled us to provide an immersive educational experience at a moment's notice.”
“With Upscope we can finally guarantee our customers that ‘we've got their back’ anytime, anywhere. Upscope keeps surprising with simplicity, ease and customer success.
“Every time we start a live session it's like a magic trick.”
“Upscope makes it dead-simple for HOA Express’s customer success team to assist customers in a whole new way! We especially love using the tool to show off our features in walkthroughs, plus it makes troubleshooting bugs much easier.
“Most importantly, their tool requires no downloads or installations—an absolute must for us. We can achieve fantastic customer support without sacrificing privacy or user friendliness.”
“Upscope has been an excellent addition to our Help Desk team. SCIAdmin provides support to users all over the United States, so when we saw the features that Upscope could provide, we were thrilled to try it out. Being able to co-browse with a user, highlight the problem, and use the spotlight feature to direct our users to different parts of our website has played a vital role in how we provide support.
“Upscope installation, and integration with our Live Chat software was a breeze! Our Development team was able to get Upscope installed and integrated for us in a matter of minutes. Being able to click a link inside of Live Chat and connect with our clients in a matter of moments has been invaluable to the Help Desk team.”
“Priceblocks.com has been using Upscope and it has changed our business, for the better. We are now able to understand and diagnose most customer support issues by using Upscope. It’s so helpful.”
“Upscope has improved our ability to assist our customers without making them jump through all of the hoops that most other screen sharing software require.”
“Upscope is great. We can easily see what a user does and help him or her by highlighting a button whilst maintaining our high standards of security and privacy. We use it to take away the burden of finding out what's going wrong for a user and to educate our users on (new) features. What makes it especially useful is its tight integration with Intercom; this keeps us from having to log in on yet another service.”
“Wordpress has lots of features and is difficult to navigate even for people who are technically adept. To direct someone, it's hard to type all the instructions out or explain it on the phone - it's easier to show and educate them using Upscope!”
“Upscope saves our support staff an enormous amount of time. Instead of sending emails back and forth or having confusing phone calls, our team simply logs into Upscope and gets an instant view of what is happening and can give a quick tutorial to the customer.
“We love it, and so do our customers!”
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