“Upscope has delivered more than expected! Our agents and customers have nothing but good things to say about the screen sharing tool. It was easy to implement and requires very little training to get our agents up and running. We have seen improvements in the customer experience and a reduction in handle times.
“So happy that we chose Upscope!”
“Screen sharing is a critical tool in Sungage’s quest to provide remarkable customer service. We were able to install and configure Upscope in just a few minutes. It is fully integrated with our existing Olark and our support team and customers were using it happily on day one, with zero training. Speaking of remarkable service, the folks at Upscope have answered our questions and even fixed bugs in minutes, not hours or days. We love it!”
“Upscope has become an integral part of how we interact with our customers during onboarding and support calls.
“We use it on a daily basis and I can't imagine doing this work without it! Our customers have various levels of technology expertise and we love the way Upscope empowers us to easily guide them through the steps necessary to get started with Occasion or to resolve an issue.
“We consider Upscope a great investment - it eliminates guesswork, allows us to keep our customers happy, and saves us lots of time in the process!”
We create workflow software for creative departments in the film industry and Upscope has been a game changer for our support team. Everything is time sensitive in the film industry so getting our users answers quickly and accurately is imperative. The user experience is simple and easy so it makes screen sharing accessible to even our least tech-savvy users. We look forward to continuing to use Upscope to better assist our users!”
“Upscopes helps us directly support our customers the fastest way possible. By integrating directly into Intercom, if a customer starts a conversation we are able to see their screen within seconds!
“Our users love this kind of interaction and it makes our entire support experience another killer feature of our product and our brand. We love Upscope and can't wait to see how we can continue to push live support to the next level.”
“Upscope not only enhances our User Success team's capabilities with Intercom, but improves the experience for customers using our platform. With Upscope, we're able to dive directly into the current experience of any platform user to easily identify browser or hardware inconsistencies when troubleshooting.
“Additionally, the ability to educate a user on unfamiliar functionality using the spotlight tool has been incredibly beneficial in saving time typically spent writing out lengthy explanations, and instead enabled us to provide an immersive educational experience at a moment's notice.”
“Our clients are surprised that support can be done in such an effective way taking privacy and security into account.
“The benefits Rodeo has from using Uscope:
- “Customers don't need to install unknown/unwanted tools to share their screens.
- “Support agents don't have access to customer data.
- “No need to build and maintain internal tools for support.
- “Fast assistance with one click through Intercom chat.
“Upscope is a must have if you want to give secure and immediate support.”
“Upscope was easily the biggest quality of life improvement in my support work. Because of it I longer have to rely on my guesswork or my customer's technicall skill.
“Since installing it, identifying the problem has become an ease so I can focus on the important stuff—solving customer's problems.”
“Our sales team at Perfit uses Upscope to give new customers a personalized onboarding. Account executives can easily introduce them to the main features of our app, right on the user's account, with thier own data. And users are blown away when they see you can point them in the right direction or draw on their screens. It requires no installation or browser plugins, which makes it super easy to use.”
“The main reason we decided to use Upscope was because of the simplicity in connecting with a user's account and quickly troubleshoot. We use it on occasion for training and guiding people through our app, but mostly have found the most value out of getting visibility into what a customer is seeing on their end after they've reported an issue. So much easier and more time efficient than trying to get them to send us screenshots!”
“With Upscope we can finally guarantee our customers that ‘we've got their back’ anytime, anywhere. Upscope keeps surprising with simplicity, ease and customer success.
“Every time we start a live session it's like a magic trick.”
“Upscope makes it dead-simple for HOA Express’s customer success team to assist customers in a whole new way! We especially love using the tool to show off our features in walkthroughs, plus it makes troubleshooting bugs much easier.
“Most importantly, their tool requires no downloads or installations—an absolute must for us. We can achieve fantastic customer support without sacrificing privacy or user friendliness.”
“Upcope has revolutionized the way we help our customers. It’s the easiest, fastest and most reliable way for our support team to get remote access to the computers of our clients. We can now inexpensively launch remote sessions into customers’ systems and offer them personalized technical support. Upscope integration and installation with Intercom was fast and user-friendly.
“After using Upscope for a few weeks, we have a much smoother process and a faster turnaround for our customer sessions, resulting in better client retention.”
“Upscope has been an excellent addition to our Help Desk team. SCIAdmin provides support to users all over the United States, so when we saw the features that Upscope could provide, we were thrilled to try it out. Being able to co-browse with a user, highlight the problem, and use the spotlight feature to direct our users to different parts of our website has played a vital role in how we provide support.
“Upscope installation, and integration with our Live Chat software was a breeze! Our Development team was able to get Upscope installed and integrated for us in a matter of minutes. Being able to click a link inside of Live Chat and connect with our clients in a matter of moments has been invaluable to the Help Desk team.”
“Priceblocks.com has been using Upscope and it has changed our business, for the better. We are now able to understand and diagnose most customer support issues by using Upscope. It’s so helpful.”
“We decided to try Upscope in combination with our Live Chat service as we saw the potential for improving our customer support when a user is unsure which button to click or why they’re eceiving an error message on one of our web forms.
“I have to say the power of being able to see someone’s screen in real-time as they use our web applications is almost immeasurable. Previously, we were often left in the dark armed only with the information a customer could provide.
“In many cases we’re solving customer problems which we may not have been solved before, and we’re able to get to the bottom of things more quickly.
“We’ve already made changes to our user interface as a result of implementing Upscope and I’m sure it will continue to help in the future.
“We were sceptical at first about Upscope’s ability to handle different internet browsers, but it seems very reliable on this front too.”
“Upscope has improved our ability to assist our customers without making them jump through all of the hoops that most other screen sharing software require.”
“Upscope is great. We can easily see what a user does and help him or her by highlighting a button whilst maintaining our high standards of security and privacy. We use it to take away the burden of finding out what's going wrong for a user and to educate our users on (new) features. What makes it especially useful is its tight integration with Intercom; this keeps us from having to log in on yet another service.”
“Wordpress has lots of features and is difficult to navigate even for people who are technically adept. To direct someone, it's hard to type all the instructions out or explain it on the phone - it's easier to show and educate them using Upscope!”
“We frequently use Upscope to troubleshoot and help our users with setup. Upscope allows us to see exactly what they are seeing so we can walk them through the problem.
“Troubleshooting is faster and more efficient, the pen and click features are very helpful as they let the user know exactly what we’re referring to by highlighting it.”
“Upscope saves our support staff an enormous amount of time. Instead of sending emails back and forth or having confusing phone calls, our team simply logs into Upscope and gets an instant view of what is happening and can give a quick tutorial to the customer.
“We love it, and so do our customers!”
“Upscope has been a revelation for our customer service team. Trying to understand the problem a customer is having via just a phone call can be a nightmare.
“Being able to see the customers screen via a simple code means that we are able to resolve questions within seconds. The support that we have received from the Upscope team has been amazing - bugs are dealt with quickly and they listen to the issues and deal with them. We have definitely made the right decision to use Upscope as our screen sharing solution.”
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