Your account's security
The first layer of security is your Upscope account.
Create an account for each team member and assign specific permissions
Upscope allows you to invite all your team members or allow them to create an account with their company email address. You can assign each team member specific permissions (e.g. list users, watch user, manage team, manage team settings, manage billing).
Email-only two step log in to prevent password reuse
Password reuse is one of the leading causes of data breaches. We prevent this by requiring your team members to go through a two step log in process where an email with a log in token is sent to their corporate email address.
Remote log out
You can easily log out of other browsers, and as an administrator you can remotely log out other team members of all their sessions.
Every action your team takes on Upscope (except for screen sharing session details) is recorded and accessible in the admin console. We also record actions taken by Upscope's admin related to your account. Each log item contains a hash of the previous entry to prove no item is changed or removed.
Your connection with Upscope is protected by SSL everywhere. All access cookies are HTTPS only to guarantee no man-in-the-middle can get hold of them.
Your user's security
We only track what you want us to track, and don't save anything we don't need to save.
Ask for user's permission
Transmit data only while screen sharing
We only store metadata about your users such as their location, IP address, last activity timestamp, and optionally their identity. No page content is ever sent to our server unless screen sharing is initiated.
Hide sensitive parts of the page
Easily hide sensitive parts of the page or specific form fields (such as SSN or credit card information) by selecting the element to hide in our dashboard. Portions of the page hidden with Upscope never leave the user's browser.
Remote control limited to the browser
Unlike other screen sharing systems where the user has to install software or at a very least an extension, Upscope allows your agents to control the user's browser (limited to clicks and scrolls) with no installs required, making the experiencesafer and smoother for both agent and user.
All your user's data is only transmitted via secure SSL connections.
Nothing stored, ever
No user content is ever stored on our servers.
Where your data will be kept.
State of the art data center
Our website is hosted in secure data centers operated by AWS. Our main data center is in the North Virginia region.
Protected database access
Only key employees are able to access our database (which only holds account information and user metadata in any case). Access is only possible through a secure VPN connection, and it is always logged.
Secure by design
We secure your data by avoiding storing it at all. In case of a complete data breach, an attacker would only be able to access your user metadata and your account information.
Complete on-premise deployment of our technology is available on our enterprise plan.
Our people & location
Created by experts in a secure location
Secure office building
Our office is located in the middle of London and is equipped with CCTV and 24/7 security personnel and access control.
Background checked employees
All our employees are background checked to the PCI DSS standard.
ISO 27001 compliant facilities
Our office is fully ISO 27001 compliant and all our employees are trained on data security regularly.
All actions logged
All actions performed by our employees on your account (such as updating information, viewing your users when you request it for testing, etc.) are monitored and logged.
2-step authentication everywhere
Before our employees can perform any action on Upscope they need to authenticate with a two step authentication.
Read more below for more specific information about our security practices.