What you get
Live chat integrations for one click support
Rapidly move from a conversation to viewing a screen via our screenshare link that appears within the live chat panel. Upscope integrates with live chat companies like Intercom, Zopim, Livechatinc, Drift, Olark, Tawk.to, Re:amaze and more.
Support code for direct callers
Set a 4 digit code the agent can use to lookup an online user, which is especially useful when a customer phones in.
Optionally require the user’s permission
Initiate a pop-up box to get the user’s permission before you can see their screen.
Remote console - Essential feature for your tech team
Use across multiple domains
Use the same installation code across multiple domains under one account.
Search through online users
Search by location or information you’ve passed in such as tag or name to filter down to the right people. You can do a search “Similar to Google” by putting it in quotes to find a full term or use a negative sign “-Jeff” to remove “Jeff” from the search.
Screenshot of offline user’s screen
Users request chat support and go offline but Upscope gives you a screenshot of the page at the point they opened the chat for the agent to see what they were seeing when they made the query.
See their events list and then choose whether to see their screen
Option to see a user’s event history first before viewing their screen. Very useful when you have permissions set because you want to see the past.
Prioritise people by tags
Identify and group people by tags to know which are priorities e.g. companies tagged by employee numbers or revenue.
Customise the prompt
When permissions are set there is a default box but you can set change this to ask your own customised question.
Track page views, screen shares, clicks, live opens and more.
Rapid secure login
Secure rapid 2 step email login without risk of password reuse. Enter your email address and get an email with a one-click login link.
Rapid secure team login
Allow team members on the same email domain to sign up in under a minute. Alternatively, manually invite users.
Add team members who are not counted as agents
Avoid paying for additional team members who are only there to e.g. manage billing. Add them without any additional cost.
Business Role based access control
Set whether team members can see the user list, watch a screen, control general settings, manage the team, access the activity log, access billing. Also, there’s option to remotely log out agents.
Business Full audit log
Tracks everything that happens with the account and saves it forever including actions taken by agents and our own staff. We don’t record the content of screen sharing sessions which remain private.
Allow your agents to quickly log in using their existing account on your customer support software.
Add multiple teams each with separate billing
Sign up and add multiple teams for multiple domains each with separate billing.
“Screen sharing is a critical tool in Sungage’s quest to provide remarkable customer service. We were able to install and configure Upscope in just a few minutes. It is fully integrated with our existing Olark and our support team and customers were using it happily on day one, with zero training. Speaking of remarkable service, the folks at Upscope have answered our questions and even fixed bugs in minutes, not hours or days. We love it!”
About our plans
All you have to do to cancel is visit your billing page. As soon as you cancel, you won't be charged again.
Get in touch with our team within 14 days of purchase for a full refund—no questions asked!
Yes, you get a two week free trial from the point you start using Upscope in production!
While there is no set limit to the number of users, please get in touch if you expect more than 5,000 to be online at the same time or more than 50,000 to be online in one day.
All plans are limit to 20 screen shares at the same time. If you require more, please let us know.
Upscope is based in London, UK. All your data will be stored in North Virginia, US.
Upscope is used in production by companies ranging from small startups and agencies to large financial organizations and tech companies.
Our public beta was running from January 2016. Upscope was launched in April 2017.
Try Upscope free for 14 days!
Enjoy Upscope for 14 days with all its features and no limits on usage. Your trial will start when you install Upscope on your website.