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Upscope

We believe in honest pricing.

We made Upscope affordable for support teams of all sizes. Try it for 14 days free.

Need a larger plan? Contact our Sales team!

What you get

Key features

Live chat integrations for one click support

Rapidly move from a conversation to viewing a screen via our screenshare link that appears within the live chat panel. Upscope integrates with live chat companies like Intercom, Zopim, Livechatinc, Drift, Olark, Tawk.to, Re:amaze and more.

Support code for direct callers

Set a 4 digit code the agent can use to lookup an online user, which is especially useful when a customer phones in.

View anonymously in an instant

For rapid quick check problem solving, be able to view their screen without interrupting them.

Optionally require the user’s permission

Initiate a pop-up box to get the user’s permission before you can see their screen.

Remote console - Essential feature for your tech team

Developer heaven! Let your developers access errors that can only be seen on the remote user’s browser. They can now remotely see and control the console. This avoids having to ask the user to become a technician and send over their the javascript error within their browser console. A tricky task for the uninitiated.

Use across multiple domains

Use the same installation code across multiple domains under one account.

Search through online users

Search by location or information you’ve passed in such as tag or name to filter down to the right people. You can do a search “Similar to Google” by putting it in quotes to find a full term or use a negative sign “-Jeff” to remove “Jeff” from the search.

Screenshot of offline user’s screen

Users request chat support and go offline but Upscope gives you a screenshot of the page at the point they opened the chat for the agent to see what they were seeing when they made the query.

See their events list and then choose whether to see their screen

Option to see a user’s event history first before viewing their screen. Very useful when you have permissions set because you want to see the past.

Prioritise people by tags

Identify and group people by tags to know which are priorities e.g. companies tagged by employee numbers or revenue.

Customise the prompt

When permissions are set there is a default box but you can set change this to ask your own customised question.

Track activity

Track page views, screen shares, clicks, live opens and more.

For teams

Rapid secure login

Secure rapid 2 step email login without risk of password reuse. Enter your email address and get an email with a one-click login link.

Rapid secure team login

Allow team members on the same email domain to sign up in under a minute. Alternatively, manually invite users.

Add team members who are not counted as agents

Avoid paying for additional team members who are only there to e.g. manage billing. Add them without any additional cost.

Business Role based access control

Set whether team members can see the user list, watch a screen, control general settings, manage the team, access the activity log, access billing. Also, there’s option to remotely log out agents.

Business Full audit log

Tracks everything that happens with the account and saves it forever including actions taken by agents and our own staff. We don’t record the content of screen sharing sessions which remain private.

Business SSO

Allow your agents to quickly log in using their existing account on your customer support software.

Add multiple teams each with separate billing

Sign up and add multiple teams for multiple domains each with separate billing.

“Screen sharing is a critical tool in Sungage’s quest to provide remarkable customer service. We were able to install and configure Upscope in just a few minutes. It is fully integrated with our existing Olark and our support team and customers were using it happily on day one, with zero training. Speaking of remarkable service, the folks at Upscope have answered our questions and even fixed bugs in minutes, not hours or days. We love it!”

— Mike Giles, CTO at Sungage Financial

About our plans

Can I cancel at any time?

All you have to do to cancel is visit your billing page. As soon as you cancel, you won't be charged again.

What's your refund policy?

Get in touch with our team within 14 days of purchase for a full refund—no questions asked!

Is there a free trial?

Yes, you get a two week free trial from the point you install it!

Does "Unlimited" really mean unlimited?

While there is no set limit to the number of users, please get in touch if you expect more than 5,000 to be online at the same time or more than 50,000 to be online in one day.

All plans are limit to 20 screen shares at the same time. If you require more, please let us know.

About Upscope

Where is Upscope based?

Upscope is based in London, UK. All your data will be stored in North Virginia, US.

What type of companies use Upscope?

Upscope is used in production by companies ranging from small startups and agencies to large financial organizations and tech companies.

How long has Upscope been going for?

Our public beta was running from January 2016. Upscope was launched in April 2017.

Still have questions? Contact our support team!