Add Co-browsing to your 3rd party live chat system
Once added, when you chat to a user, you'll see a Co-browsing link appear in the live chat interface which lets you instantly see their screen and click for them. No downloads or installs are required by support staff or customers. Below are a number of the live chat companies that Upscope integrates with.
The company that truly led a new wave of expansion for live chat services across the web, along with a deeper sales and marketing integration via onboarding email sequences that trigger additional conversations.
One of the original LiveChat companies with a robust tool used by a large number of organisations from small, medium to enterprise.
A rapidly growing Intercom competitor taking a lot of the market's attention via an experienced serial entrepreneur founder.
Originally known as Zopim until it was acquired by Zendesk, this is used by an incredibly large community and Zendesk is one of the most established and trusted organisations in the field.
Olark, Reamaze, Chatra and more...
We're adding further integrations every week as there are new live chat companies launching across the world regularly these days. Let us know if your provider is not listed and we'll find out if an integration is possible.
A simple integration for your platform using the JS API
Add a Co-browsing link on your interface for your support agents
Customise your integration
Create a full integration using the REST API
The REST API enables you to integrate Upscope within your application and handle authentication however you wish.
For when your clients have their own support agents
"I'm working on software where each of my clients have their own support agents who wish to use Co-browsing." or "I have 100s of agents using our platform and I'd like to manage authentication within our app". When you're the provider of a software service which companies purchase for their own support agents or you have 100s of agents and you don't want them all creating Upscope accounts to use Co-browsing, you'd need to use the REST API. Typically, companies fully whitelabel Upscope Co-browsing into their platforms by placing the Co-browsing screen itself into an iframe.
For when you want complete control over authentication
You can retrieve information about your account and your visitors, as well as generate authorization tokens that allow unauthenticated visitors to screen share with Upscope.
On premise Co-browsing
Upscope has an on-premise option. Get in touch with our team via our chat box or email us directly on email@example.com.