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Upscope

HIPAA Compliant Screen Sharing

Upscope Co-browsing is HIPAA Compliant, no-download, effortless, interactive screen sharing for onboarding and support.

See their screen in one click

From live chat or while talking on the phone, see their screen instantly.

Scroll, click and type together

Remotely guide and talk with your customers as if you were sitting next to them.

No downloads required

Nothing to download or install for the customer or the agent.

Upscope is HIPAA compliant

Upscope is HIPAA compliant, ISO27001 certified and GDPR compliant.

Overview

Upscope Co-browsing is the modern secure form of screen sharing giving you complete control over which user data is passed through servers and displayed to support agents.

In addition, you only see the user’s browser tab containing your own website and no other 3rd party tabs or confidential desktop folders.

Data storage and transmission

  • Upscope’s servers are run via AWS in their secure North Virginia data centre.
  • You only transmit data only while screen sharing. We only store metadata about your users such as their location, IP address, last activity timestamp, and optionally their identity. No page content is ever sent to our server unless screen sharing is initiated.
  • Hide sensitive parts of the page. Easily hide sensitive parts of the page or specific form fields (such as SSN or credit card information) by selecting the element to hide in our dashboard. Portions of the page hidden with Upscope never leave the user's browser.
  • Remote control limited to the browser. Unlike other screen sharing systems where the user has to install software or at the very least an extension, Upscope allows your agents to control the user's browser (limited to clicks and scrolls) with no installs required, making the experience safer and smoother for both agent and user.

Enforced SSL.

All your user's data is only transmitted via secure SSL connections.

Immutable Audit logs

Every action your team takes on Upscope (except for screen sharing session details) is recorded and accessible in the admin console. Each log item contains a hash of the previous entry to prove no item is changed or removed.

Access Controls

Upscope provides role based access controls for restricting which personnel can conduct screen sharing sessions with users.

Signed BAAs

We meet all the key physical, technical and administrative requirements of HIPAA including having signed BAAs with all key 3rd party providers.

About Upscope

Upscope is a London based organisation founded in 2015 and used by health, finance and SaaS companies worldwide. See our testimonials page covering some of the organisations we work with and see independent reviews on Capterra.

See what they see, instantly

No need to download software, install extensions or go to a call url.

Lookup the user you want to Co-browse with, click, and see their screen.

Draw to draw their attention

Easily show how to navigate your site by drawing on their screen.

Let the user learn by doing without struggling to explain where to click.

Take control when needed

Use your own mouse on their screen and interact with the page to take the user around the app.

Click and scroll for them as if you were holding their mouse.

Enterprise friendly

Advanced user managment, SAML2.0 SSO, granular access control, advanced reporting and audit log.

Security-first approach

Access limited to your own website, mask sensitive fields or portions of the page and more.

Customize everything

Full access to Javascript SDK and REST API, Whitelabel support, customize all prompts.

Our data shows Upscope has cut our onboarding team's call time by 27%, which is fantastic.

I recommend this product to anyone who is on a sales, support, or onboarding SaaS team.

— Cainen Gerety, Sales Manager at Square