30% faster handle time
When you can see what the customer sees in one click, support sessions run 30% faster and convenience encourages greater use.
Interactivity for 19% better FCR
By instantly seeing the problem and using your mouse on their screen to guide them, first time call resolution improves by 19%.
No downloads for higher NPS & CSAT
Security conscious customers getting visual help without downloading screen sharing means improved NPS and CSAT scores.
See what they see, instantly
No need to download software, install extensions or go to a call url.
Lookup the user you want to co-browse with, click, and see their screen.
Draw to draw their attention
Easily show how to navigate your site by drawing on their screen.
Let the user learn by doing without struggling to explain where to click.
Take control when needed
Use your own mouse on their screen and interact with the page to take the user around the app.
Click and scroll for them as if you were holding their mouse.
Advanced user managment, SAML2.0 SSO, granular access control, advanced reporting and audit log.
Access limited to your own website, mask sensitive fields or portions of the page and more.
Try Upscope free
Upscope is used by hundreds of companies of all sizes to deliver an incredible standard of customer support.
Find out why they love it during a 2 week free trial.