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Upscope

The simplest software for improving customer experience

Meet Upscope, the no-download, interactive screen sharing for seeing what your customer sees. Instantly.

30% faster handle time

When you can see what the customer sees in one click, support sessions run 30% faster and convenience encourages greater use.

Interactivity for 19% better FCR

By instantly seeing the problem and using your mouse on their screen to guide them, first time call resolution improves by 19%.

No downloads for higher NPS & CSAT

Security conscious customers getting visual help without downloading screen sharing means improved NPS and CSAT scores.

See what they see, instantly

No need to download software, install extensions or go to a call url.

Lookup the user you want to co-browse with, click, and see their screen.

Draw to draw their attention

Easily show how to navigate your site by drawing on their screen.

Let the user learn by doing without struggling to explain where to click.

Take control when needed

Use your own mouse on their screen and interact with the page to take the user around the app.

Click and scroll for them as if you were holding their mouse.

Enterprise friendly

Advanced user managment, SAML2.0 SSO, granular access control, advanced reporting and audit log.

Security-first approach

Access limited to your own website, mask sensitive fields or portions of the page and more.

Customize everything

Full access to Javascript SDK and REST API, Whitelabel support, customize all prompts.

Our data shows Upscope has cut our onboarding team's call time by 27%, which is fantastic.

I recommend this product to anyone who is on a sales, support, or onboarding SaaS team.

— Cainen Gerety, Sales Manager at Square