Why ask when you can simply look? See your user's screen in one click.
In seconds, take a look at your user's screen and understand the real problem right away. Loved by a growing number of customer support and success teams globally.
1. One click from live chat
Beautifully integrates into the most popular live chat systems. Go to your user's screen from your conversation in one click.
1. Link the phone call to their screen
Ask the user for the 4 digit support code shown on the page and use it to go directly to their screen.
1. Look them up
Search among your online users by name or location and see a live list of users as they browse your app.
2. See the screen in seconds
See their screen in seconds without any of that downloading and installing nonsense regular screensharing requires.
3. Show them on their own screen
Highlight, scroll and click for them on their own screen. It's like sitting next to them and pointing where to click.
Simple problems with application forms cost thousands in revenue.
For example, a mistyped social security number will cause the form to not submit and often the user will not see the error message.
When the user complains, it can take the agent a long time to understand the problem, leaving both frustrated and often causing the prospect to leave for a competitor.
With Upscope, the agent can quickly take a look at the page and immediately spot the problem. They can then highlight the field on the user's screen and watch them fix the problem and complete the application.
A teacher does not understand, prior to a class, how to use an app that constructs and prints out their educational quiz.
They phone the app provider to get guidance but they’re struggling to follow the multi-step verbal instructions required to complete the task.
The support agent asks the teacher for their 4 digit support pin and enters that to go directly to their screen. They take control and navigate the app page by page until they’ve built the quiz as the teacher watches.
Most patients do not use appointment scheduling software very often so they don’t remember the user interface. They quite often need guidance and education each time they use the app.
Providing guidance verbally is frustrating for both the agent and the patient.
The support agent clicks to see their screen, a box appears asking the user «Do you want to share your screen?» Once they’ve given permission, the agent clicks through and guides them through the calendar and forms required to schedule an appointment.
The agent is able to educate the user on the different features available and all actions are also recorded in the audit log.
The onboarding for a new user is key and you want them to reach that special ‘aha’ moment where they understand what the software does for them.
The user is lost during onboarding as they keep entering the wrong data into a critical search field. They’re asking the live chat agent to explain how to use it but only one small mistake is stopping them from understanding it themselves.
The support agent surprises them by taking a quick 5 second look at their screen and pings them with the advice they need: “Dave, a common error is with the search field, and it’s best to remove any double quotes or hyphens when entering text.”
Problem solved and it looks like magic.
Installs in 5 minutes…
We believe in beautiful installations and integrations. To install Upscope, simply copy and paste our code on the pages you want to view.
…and plays well with others
Upscope integrates with the most popular live chat services so you can view the user’s screen in one click during a conversation. The integration is stunningly simple. Copy and paste the Upscope installation code below the live chat code. Done.
Try Upscope free for 14 days!
Enjoy Upscope for 14 days with all its features and no limits on usage. Your trial will start when you install Upscope on your website.