Upscope

Click to see the user's screen from live chat.

Never ask "What do you see on your screen?" again. View their screen in seconds without any installs.

Why Upscope?

Never ask “Do you see any errors?” again. Click on the link next to any live chat user, and you’ll have your their screen in front of your eyes. Understand what’s wrong. Show them how to fix it. Happy customer, happy agent.

No installs required.

All you have to do to enable Upscope is add two lines of javascript to your website or web app. The user and the agent will never have to install anything. It just works.

Point, scroll & click for them.

Don’t spend time telling your users how to do things, just show them.

Click anywhere on their screen to enable a pointer, and then scroll and click to guide them through your app.

Automatic live chat integration.

See your user’s screen straight from an Intercom conversation.

Our automatic integration enables Upscope for all your agents without you having to configure anything.

We also take a screenshot when the user asks for help to make sure you don’t miss anything.

“Screen sharing is a critical tool in Sungage’s quest to provide remarkable customer service. We were able to install and configure Upscope in just a few minutes. It is fully integrated with our existing Olark and our support team and customers were using it happily on day one, with zero training. Speaking of remarkable service, the folks at Upscope have answered our questions and even fixed bugs in minutes, not hours or days. We love it!”

— Mike Giles, CTO at Sungage Financial